WebbIE and the Accessible programs are designed to be easy to use, so we hope you do not have too much trouble with them! Of course, things can go wrong, and questions do pop up. Check out some of the helpful pages below, or try Contacting WebbIE support.
You should also check out these general tips:
- Update Windows - you should have the latest patches and service packs for Windows installed. Old versions won't work properly. I leave Windows to update automatically, and unless your screenreader manufacturer tells you not to, you should too.
- Switch to Microsoft Security Essentials for your antivirus and Windows Firewall for your firewall. They are free, they come built into Windows 8, and Alasdair King uses them so the programs work fine with them. Fake virus warnings and firewall problems are the biggest source of problems with the WebbIE programs after Flash.
- Make sure your system clock is set to the correct time and date. Several programs - BBC iPlayer Radio, BBC iPlayer TV, Calendar and Clock - will fail if you don't have the correct time and date set.
- Check the programs that WebbIE needs are all working correctly: Windows Media Player, Internet Explorer, Flash, and Microsoft .NET 4.
- How to get the WebbIE programs to run from a portable USB stick.
- Fixing Windows Media Player playing streaming audio. This may help with the BBC iPlayer Radio program and the BBC Live Radio program if they are not playing audio.
- Adobe Flash for the BBC iPlayer. How to get Accessible BBC iPlayer Listen Again to play BBC television programs and let you use the BBC iPlayer website.
- Turning off scripting errors in Internet Explorer and WebbIE programs.
- Bugs and issues with the latest version of WebbIE
- Frequently-Asked Questions (FAQ) for WebbIE
- Getting WebbIE to work with a firewall (ZoneAlarm or Norton Personal Firewall)
RealPlayer is no longer used in any WebbIE software. For reference, here is an old support page on RealPlayer: RealPlayer and Real Alternative.